Examples of how we’ve helped our wonderful clients.
Telecoms Case Study
LMS was introduced to the client via a mutual contact. With their business growing, and plans to open new sites, the client needed us to assess their telecoms as their existing system was holding back growth.
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Service Delivery KPIs April 2018
Average Waiting Time
Reactive Tickets Closed
Same Day Fix (Calls)
Same Day Fix (All Sources)
Overall SLAs Met