We believe in designing, delivering and upholding industry leading business IT & Telecoms that work in perfectly harmony with your business. That’s why we always keep these five principles at the forefront of everything we do:
1. Your business deserves the best
No matter how big or small your business, you need an IT & Telecoms infrastructure you can trust and rely on. You can always count on us to talk in plain English, remove all barriers associated with technological acquisition & transition and create lasting solutions that really work.
2. Continuity is King
No business can afford downtime. We’ll always work hard to understand you and your needs and use the latest disaster recovery and continuity technology, so you can keep your business ticking away disruption free and at peak performance.
3. Quality should never be compromised
We can promise you a seamless, reliable and top quality service from start to finish. Our friendly team will keep you in the loop throughout the entire process and we pride ourselves on our exceptional SLA delivery.
4. The best shouldn’t cost the earth
Watching the pennies shouldn’t have to mean settling for a less than perfect service. Your IT is our priority and we believe in building lasting relationships, so we’ll always keep our costs competitive.
5. Hard work pays off
We’re true perfectionists who will never be satisfied until you are too- so we won’t stop working until we’ve identified and implemented the very best technological solution(s) for your business.
6. We enjoy what we do
We’re passionate about what we do which makes each of us look forward to the day and challenges ahead. This in turn provides our clients with the very best solutions and, customer service available.
Service Delivery KPIs April 2018
Average Waiting Time
Reactive Tickets Closed
Same Day Fix (Calls)
Same Day Fix (All Sources)
Overall SLAs Met