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Upgrades and Installations

 

Technology changes almost every day, so if yours isn’t up to date, sooner or later you’ll experience performance issues or worse still, leave yourself open to cyber-attacks. We deliver upgrades, installations and technology refreshes to give you total confidence in your IT systems and help you stay productive.

Our installation team will handle every aspect of your project from initial planning all the way through to sign-off. We’ll work in close partnership with you for as long as necessary to ensure that your new solution is working for you and that your teams are using it with confidence.

Typically, we manage our upgrade and installation projects in three stages – preparation, installation and support, which can be adapted according to your specific requirements.

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Preparation

  • Audit
  • Health check
  • Design and planning
  • Project start

Installation

  • Define roles and responsibilities
  • Deployment and testing
  • Progress reviews and updates
  • Closure

Support

  • Project evaluation
  • User training
  • Ongoing support if required

Why choose LMS for your installations and upgrades?

Unlike many IT providers, we genuinely do believe that our customers are the most important people in the entire process. You are- and always will be- our first priority, so you can trust us to do everything in our power to keep you happy. We’re passionate about IT and telecoms, but never to the detriment to our customer care skills- there’s no such thing as a silly question and all our technicians are helpful and friendly.

We can bring decades of project management and strategy planning experience to the table too- we’re much more than just a team of techies who’ll turn up with a screwdriver; we’ve got a great track record of delivering winning IT projects. See our Case Studies page for more information on previous projects that we have completed.

If you would like to find out more about how we can help your business, call our team on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction