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IT Support

 

First Class IT and Telecoms Services

All your managed IT and Communications under one roof.

LMS Group: your trusted IT and Telecoms Partner

We deliver winning IT solutions with a firm focus on outstanding customer service. Our clients range from small start-ups and SMBs to established enterprises, working across a huge range of sectors.

We understand how fast paced the world of technology is, so we make it our business to stay on top of industry developments and challenge ourselves. Our comprehensive skills base means we’re perfectly equipped to cover every aspect of your IT, telephony and connectivity needs- from troubleshooting and advice all the way up to strategic planning and project management at an IT Director level.

We offer a full range of Managed IT Support packages, from end-to-end support contracts to pay as you go options. Our highly knowledgeable service desk team can handle the vast majority of tech issues remotely, but if your needs are more complex we’ll be more than happy to visit you on site. A handful of our clients with large intricate IT systems even have regular monthly and in some cases weekly visits scheduled.

Our clients are our first priority, so if you’re looking for an award winning IT Support company who you know will always have your best interests at heart give us a call.

Bespoke IT Support

Specifically created to help you find the best solution for your organisation and budget, our monthly support packages are flexible and can be tailored to meet your needs.

Pay As You Go Support

We understand that you may not want to commit to a long term relationship, so you can just pay for our services as and when you need them.

Monitoring

Prevention is always better than cure, and particularly so when it comes to IT and business technology! Our proactive monitoring allows us to gain a deep understanding of how your services are performing and identifying any areas of risk, so you can rest assured that your network will be safe and proactively monitored and maintained 24/7.

Remote Support

If you’re keen to keep on site resource costs to a minimum but don’t want to miss out on efficient support and cutting-edge technologies, this could well be your best option. We deliver cost effective solutions and provide friendly, helpful and expert support without taking up valuable office space.

Unlimited IT Support

At LMS we believe that unlimited support should mean just that, which is why you’ll be able to call on us as many times as you like and we’ll never complain. Not only will you have access to 24/7 monitoring and remote support, you’ll also be able to pick our brains whenever you need some expert advice.

 

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Read more about LMS Group

Why LMS Group?

We provide businesses with a unique offering of IT and communications solutions that work in perfect harmony together.
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Our Ethos

We always keep five key principles at the forefront of everything we do.
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Case Studies

Read how we've helped some local businesses
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Careers

Our workforce is made up of wonderful people, we’re always keen to hear from anyone who is extra special.
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Blog

Little wordy snippets to help your business on its IT and Telecoms journey.
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IT Support

We deliver winning IT solutions with a firm focus on outstanding customer service.
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Managed IT

There’s a lot of wonderful technology out there but unless you have the expertise to back it up, it’s more than likely to cause more problems than it solves.
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Cyber Security

We deliver robust cyber security services to suit businesses of all sizes, helping you stay vigilant and safe from attacks and cyber disaster!
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Cloud

Whether you’re a new start up or a multi-site enterprise, we can guide you through everything you need to know about the Cloud.
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Consultancy

Not only are we seasoned IT and Telecoms experts, we’re also highly experienced business strategists who have led countless successful projects.
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Telephony

We provide businesses with a unique offering of IT and communications solutions that work in perfect harmony together.
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Connectivity

Our range of high speed business broadband and connectivity solutions are great value for money and can be easily tailored to meet your specific organisational requirements.
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If you would like to find out more about how out IT Support can help your business, call our team on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction