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HelpDesk

 

Our HelpDesk services are the ideal solution for a range of scenarios. Whether you’re looking for some extra support during busier periods, you need someone to deal with more complex problems or you’d prefer to completely outsource your IT support during business hours, we’re here to help.

We’re more than just your average IT guy with a screwdriver fixing issues like broken printers. We provide business solutions that empower our clients through highly effective and efficient technologies.

Support that adds real value

With an outsourced helpdesk you’ll be able to significantly reduce your in house resources without compromising the quality of your IT network. You’ll be able to pick and choose the level of support we provide, and if things change along the way we’ll be happy to adapt that support accordingly to suit you.

From 1st line support and call management to strategy and project management, we make it our business to keep your business running like clockwork, using industry leading systems designed to meet your organisation’s specific IT Support requirements.

Our helpdesk services have been designed to be totally transparent, responsive and thorough in order to promise you great service and fast resolution of all your IT problems and enquiries. Our team are so highly experienced that we’re able to solve the vast majority of issues during your first call. If your problem is more complex, we’ll get cracking on it straight away so we can resolve your request quickly and efficiently, getting you back to full operation with minimal disruption.

We understand how frustrating it can be when your IT System encounters a glitch, so raising a ticket with our help desk is quick and painless. Simply call, email or talk to us via online chat and we’ll quickly assess the priority of your request based on its effect on your overall organisation. We’ll keep you updated throughout the entire process so you’ll know who’s dealing with your request and when.

Our helpline staff are all technically trained, so when you raise a ticket with us you’ll have the added peace of mind that your enquiry is being handled by someone who knows what they’re talking about-not just a call logger. If they’re not able to find a full resolution for your enquiry within the first 30 minutes, or the issue is highly technical or business critical they’ll escalate the issue to our senior IT engineers.

Helpdesk features:

  • 1st, 2nd and 3rd line support
  • Outsource all or part of your IT support services
  • Fast, efficient ticketing
  • Full audit trails and regular updates
  • Based on ITIL best practice
  • ISO accredited
  • Reliable remote support
  • Technicially trained and experienced frontline staff
  • User portal so you can check progress
  • Competitive pricing
  • Quick responses and resolutions

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a callback

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If you would like to find out more about how our Helpdesk can help your business, call our team on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction