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Pay As You Go IT Support

 

We understand that you might not be ready for a long term commitment, which is why we
offer you the chance to just use our IT support services as and when you need them. Equally
suitable for large businesses and SMEs, our Pay as You Go service is ideal if you’re just looking
for a bit of extra cover during busier times.

The perfect way to handle one-off IT support issues, project work, emergency situations and
strategic planning, this is an ideal ad-hoc solution if you’re not looking to be tied down to an
ongoing monthly contract.

 

There are lots of reasons our clients like Pay As You Go, including:
  • There’s no pre-purchase or block booking necessary
  • All work is charged at a standard hourly rate plus call out fee, so it’s easy to see what
    you’re buying from the outset
  • Full communication and updates are provided through our ticket management system
  • We’ll promise you a guaranteed fix and a cap on billable hours

What We Offer:

  • 1st line to 3rd line support
  • Remote and on site
  • Project management and strategy planning
  • Server support and maintenance (hosted and virtual)
  • Remote monitoring and alert management
  • Hardware and software support and troubleshooting
  • Networking and infrastructure
  • Telephone systems and comms
  • Windows AD Directories
  • Emergency support
  • Temporary cover

We work with businesses of all sizes, so whether your existing IT Department needs an extra pair of hands or you’re looking to completely change your infrastructure, our Pay As You Go option could be ideal for you.

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To find out more about our Pay as You Go IT Support, get in touch on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction