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Proactive Monitoring

 

We understand how frustrating it can be when your IT isn’t performing to its full capacity. It stops your staff team being able to perform simple tasks, leading to delays and unwanted costs. With proactive monitoring from LMS, you won’t have to worry about downtime again.

Prevention is always better than cure, and particularly so when it comes to IT systems. Proactive monitoring means gaining a deep understanding of how your services are performing and identifying any areas of risk, so you can rest assured that your network will be safe 24/7. In much the same way as air traffic controllers use tools to monitor potential issues, we use tried and tested technologies to keep a close eye on your IT systems.

How the monitoring process works

Our remote monitoring solutions proactively prevent network, server and workstation issues to keep your business running smoothly and safe from cyber crime and IT disaster.  If our system detects anything out of the ordinary a notification will automatically be sent to our network team, who will quickly get to work on resolving the issue. This allows us to eliminate serious problems before they happen, giving you peace of mind that your network is in safe hands.

Our management platform checks all the important details like license information, anti virus protection, updates and patches, internal specs and user settings; performing updates at times that won’t disrupt your working day. New viruses and malware pop up every day and are just waiting to gain access to your system, so we make it our business keep cyber criminals out.

Features:

  • Network performance monitoring
  • Capacity forecasting and planning
  • Alerts and reporting
  • Monitoring across private, public and hybrid cloud systems
  • Database performance analysis
  • Customisable traffic reports
  • Network configuration and change management
  • Fast identification of any security breaches

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If you would like to find out more about how our Proactive Monitoring can help you, call our team on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction