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Remote Support

 

Small to medium sized organisations don’t always have the room or the financial resources for a large in-house IT department, so our remote support package is the perfect option for small businesses or to provide an overflow to in-house IT teams. We deliver cost effective solutions that don’t compromise on quality or performance, providing you with round the clock monitoring of your IT infrastructure.

If you’re keen to keep costs to a minimum but don’t want to miss out on efficient office technologies, this could well be your best option. Your business will receive unlimited support, from your end users to your entire network (and everything in between). Our cutting-edge monitoring, support and diagnosis applications mean we’re able to resolve the vast majority of issues without even setting foot in your office, leaving you to go about your daily business with minimal disruption.

You can contact our remote support team in a variety of ways- phone, email, online chat or via our user portal- and because we’re connected via the cloud you won’t even need to be in the office when you do.We make a promise to all our clients that you’ll always deal with a real, living person who’s knowledgeable and ready to get to work on any issues straight away- no time consuming call log or irritating automated messages.

If the issue turns out to be more complex than anticipated we’ll be happy to come and pay you a visit too. We even offer visits at discounted rates, just to make things even easier.

Key features:

  • Unlimited phone/email support
  • Enterprise class management systems
  • Unlimited PC, server and network support
  • Helpdesk during working hours
  • Proactive monitoring and maintenance
  • Tailor made anti-virus and ransomware protection
  • Fast response and resolutions
  • Self-service customer portal
  • IT advice and basic training
  • No hidden extras
  • Your own dedicated account manager

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a callback

Fill in the form below and our team will be in touch!

If you would like to find out more about how our Remote Support can help you, call our team on 0330 088 2565

Contact LMS Group

Service Delivery KPIs April 2018

11 secs

Average Waiting Time

512

Reactive Tickets Closed

84.73

Same Day Fix (Calls)

70.51

Same Day Fix (All Sources)

100%

Overall SLAs Met

93.82

Client Satisfaction