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Unlimited IT Support

 

A lot of IT companies claim to offer unlimited support but when it comes down to it it’s often any thing but- and they’ll slip in more than a few extra charges for the privilege. At LMS we believe that unlimited support should mean just that, which is why you’ll be able to call on us just as much as you want to and we’ll never complain.

Not only will you have access to 24/7 monitoring and remote support, you’ll also be able to have engineers pay you a visit and take a look at your equipment when needed.  We don’t just fix things either; we’re business strategists who are highly experienced in helping business leaders see the bigger picture and grow into something even more special.

Knowing you have access to IT specialists leaves you free to focus on other important business objectives instead. We’ll be working away quietly in the background, keeping everything ticking over and making sure your network is performing the way you need it to for a happy and productive workplace.

Our dynamic and dedicated support team don’t just log calls; they’re fully trained IT specialists who really know what they’re talking about and are always focused on the best outcomes for our clients.That’s just one of the reasons why our resolution rates are so high and we have so many happy customers.

We’re able to deal with the vast majority of issues over the phone or email, but we also know that nothing beats good old fashioned face to face contact so we’ll always be happy to pay you a visit and talk strategy. Whether you’re looking to implement a whole new system or simply looking for some guidance and honest advice on the latest technologies, we’re here to lead the way.

Features:

  • As many callouts and support calls as you need
  • Service level agreement for responding to tickets
  • Software installation and updates
  • Maintenance
  • New equipment set up
  • Scanner and printer issues
  • User preference settings
  • Router settings and security
  • Backups
  • Monitoring
  • Domain name maintenance
  • Network issues
  • Upgrades
  • Migrations
  • Server support
  • PC clean ups
  • Anti-virus and malware solutions
  • Strategy and planning
  • Change management
  • Project management
  • ….. the list goes on. If it’s not here, call us- we probably do it (that’s why it’s unlimited support)

 

 

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If you’d like to know more about our Unlimited IT Support, get in touch on 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction