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Why Choose LMS Group?

 

We’re an MSP (Managed Service Provider) and much, much more than just your average IT or telecoms company. I guess that’s why we’re a Microsoft Gold Partner?! We like to see ourselves as leaders in customer care too, and it’s always a real privilege to us to help businesses develop IT strategies that deliver real value.

Our strong principles and commitment to providing the very best possible service are firmly at the core of everything we do, so whether you’re calling the helpdesk for support or looking for strategic guidance with Microsoft Azure or a Disaster Recovery solution, we can promise you’ll be satisfied.

We work hard to stay at the top of our game, but we’ll never persuade you to make a decision that doesn’t feel right. We know that in order to keep customers happy it’s essential to always deliver what’s expected of us, so if we say we’ll do something it’s as good as done.

Although we’re passionate techies ourselves, we speak in plain English- not IT buzzwords or jargon. You can always trust our team to bring enthusiasm and positivity to every project we work on because it’s our mission to help you succeed.

We’re highly skilled at what we do so if you choose LMS you’ll be guaranteed access to expert knowledge across the whole spectrum of IT, Telecoms, Connectivity and Cloud. It’s rare to find all the expertise you need under one roof and we’re very proud to be one of the few.

Lastly, we’re fiercely loyal. If you invest in us, we’ll always be happy to give you as much of our time and energy as you need and stay by your side through thick and thin.

If you need any more convincing to work with us, take a look at our Ethos page if you haven’t already.

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Service Delivery KPIs July 2018

12 secs

Average Waiting Time

605

Reactive Tickets Closed

87.89

Same Day Fix (Calls)

67.77

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.69

Client Satisfaction