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3CX Phone Systems

Licensing, hardware and support services all under one roof

The 3CX phone system is totally software based, which often means you won’t have any expensive and obtrusive hardware taking up space in your comms cabinet or fixed on the wall like a traditional phone system! It’s a PBX (Private Branch Exchange) that uses VoIP (Voice over Internet Protocol) to carry voice signals and can either be located on site or hosted completely in the Cloud. The 3CX solution is versatile in the way that you can utilise both traditional ISDN phone lines or SIP Trunks over your internet connection.

3CX is fully compatible with Windows based apps like MS Outlook and MS Office 365, so it’s easy to implement and for users to become quickly familiar with. And because it runs on Windows it also offers reduced costs and increased flexibility.

Moving to a 3CX telephony system delivers a range of benefits, including:

Cost savings: Because it works over the internet, many calls are completely free and you’ll be able to enjoy both significantly lower hardware and maintenance costs along with significantly reduced call costs.  

Seamless communication: 3CX offers on the go video conferencing, instant messaging and fax2email so you’ll be able to communicate with your team and customers wherever you are.

Total flexibility: 3CX can be configured in lots of different ways to suit you; giving you a state of the art telephone system that’s highly scalable and allows for quick organisational changes and diversity. Choose from a range of options including call reporting, queuing and redirection without the need for engineer visits – it can all be done remotely by our team at the click of a button.

We provide a full range of services to guide you throughout the entire process, from planning to purchase to staff training and ongoing support.

Services include:

  • 3CX New Licenses: Standard, Pro, Enterprise
  • Upgrades: Upgrade from PBX Free to Standard, Pro or Enterprise
  • Maintenance: We can handle all your maintenance requirements and keep you updated with all the latest software
  • Phones and Hardware: We can provide you with a selection of 3CX compatible hardware including VoIP Gateways and Yealink IP Phones

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To find out more about how 3CX can work for your business, contact us today. 0330 088 2565

Contact LMS Group

Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction