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Hosted Telephony

Communication has come a long way since Alexander Graham Bell introduced the first telephone to the public. If you’re still using landlines throughout your entire organisation, you might want to consider the benefits of a Cloud based solution instead.

Ultimately, a hosted telecoms solution from LMS is a scalable, flexible, feature-rich and cost-effective way for your business to communicate in the modern world. What’s more, with simple cost per user per month pricing you know exactly where you stand with no hidden charges or maintenance bills. And with a call bundle you can get free calls to all local, national and mobile numbers (01, 02, 03 and 07)!

Hosted telephony is a phone system that works completely from within the Cloud. Calls are made and received via the internet using a technology called SIP. Don’t worry though, with SIP you can still call traditional PSTN fixed phone lines and mobiles!  The beauty of working in the Cloud is that you’ll no longer have to worry about costly hardware, maintenance or phone system upgrades. You’ll also have access to free IP calls and a host of other call management options that work seamlessly with mobiles and other devices. This gives you a far greater level of control than you’ll have experienced with traditional phone lines, allowing you to manage the communication across the whole of your organisation- right down to individual user access settings

Hosted technology is particularly helpful for companies that work across multiple sites and countries and have a high number of remote workers. At LMS, we’re in the rare position of offering a full suite of IT and telephony packages all under one roof, meaning we can take care of everything from initial project scoping to implementation, all the way through to end user training and support.

 

The benefits of a hosted system from LMS include:

  • No on-site maintenance
  • Totally scalable and flexible
  • No capital outlay
  • Can be a direct replacement for your current phone system
  • Free calls between offices
  • Instant moves, changes and additions
  • Great quality calls with no echoes or delays
  • Disaster recovery and business continuity as standard
  • Flexible working and seamless communication from anywhere with an internet connection
  • Access to second to none expertise, experience and knowledge

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To find out more about our Hosted Telephony packages, contact us today. 0330 088 2565

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Service Delivery KPIs March 2018

11 secs

Average Waiting Time

445

Reactive Tickets Closed

79.53

Same Day Fix (Calls)

64.27

Same Day Fix (All Sources)

100%

Overall SLAs Met

99.21

Client Satisfaction