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Phone System Maintenance

If your phone system goes down, you’re looking at major disruption to your business and some very unhappy customers. And if you’re working across multiple sites, the problem can quickly become even more complex and costly.

At LMS we deliver a comprehensive range of telephony solutions and maintenance packages that will give you the peace of mind you need that your business can maintain constant communication with the people who matter the most. Our engineers are highly experienced and skilled across multiple platforms and in all elements of business telecommunications, so if anything does go wrong, they’ll be out to fix it before it becomes a major issue.

 

Along with our world class expertise, you’ll be able to benefit from:

  • Super-fast response times and resolutions – we know how important your phone system is to your business so you can always trust us to act fast and get to the bottom of the problem with minimal disruption.
  • Proactive approach – we believe that prevention is much better than cure, so we’ll keep a close eye on your phone systems, peripherals and lines and conduct regular tests and maintenance to keep you operational.
  • Bespoke support – we work with companies of all shapes and sizes and are totally flexible with the level of support we can provide. We’re also able to dial into most phone systems remotely for fast diagnosis and can even divert your calls to another number of your choice should anything unforeseen happen.
  • Personal system maintenance – unlike a lot of other providers you’ll be allocated your own personal account manager who will be on hand to provide all the support and assistance you need. We’re experts in both telephone systems and IT, so there’s nothing we can’t handle.

 

 

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To find out more about Phone System Maintenance from LMS, contact us today. 0330 088 2565

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Service Delivery KPIs April 2018

11 secs

Average Waiting Time

512

Reactive Tickets Closed

84.73

Same Day Fix (Calls)

70.51

Same Day Fix (All Sources)

100%

Overall SLAs Met

93.82

Client Satisfaction